FAQ

Where is the meeting location for the tour’s departure?

All our tours start from our agency in Bordeaux: 26 rue de la Devise, 33800 Bordeaux. It is located right in the historic centre. Except for the electric bike tour, if you choose St Emilion departure, the meeting point is our office in St Emilion: Bis 1 Place Bouqueyre, 33330 St Emilion (15 minutes’ walk away from
the train station).

Where is the drop off location after the tour?

After the tour your guide will drop you off at Cours du Chapeau rouge, only 2 minutes’ walk from Place de la Bourse or Grand Théâtre. Except for Bordeaux bike tour and Taste of Bordeaux, the tour will end at our Bordeaux agency.

How long is the tour?

The Bordeaux bike tour lasts around 3 hours. Taste of Bordeaux lasts around 5 hours.
Napoleon half day tour lasts around 3.5 hours. All other tours will last around 6 hours.

What is the size of the group?

Our minivan tours are for 8 people maximum. On the ebike tours, bike tours and Taste of Bordeaux you can be up to 10 people maximum (special cases considered, contact us). If the minimum number of guests (2) is not reached, we will inform you by email atleast 48 hours before departure. We will propose you the best alternative options or fully refund your tour.

Are all tours English-speaking?

All our tours are only English-speaking. Our private tours can be Spanish, Portuguese and German on demand.

How many tastings can I expect on the tour?

You can expect 2 to 3 tastings at each Château plus the tastings at the wine merchant.

Can I buy/ship wine during the tour?

Yes, you’ll have the possibility to buy and ship wine at the Châteaux and at the wine merchant.

Do I get food/water on the tour?

We will provide you bottled water for each tour. You’ll get lunch on the following tours:

o Famous Monk (only morning departure)
o Napoleon Winter tour (restaurant)
o Full day ebike tour

And you’ll get platter of ham and cheese OR breakfast OR diverse food on the following tours:

o Napoleon half day
o Napoleon tour
o Famous Monk
o Half day ebike
o Bordeaux bike tour
o Taste of Bordeaux

I booked the ebike tour. What happens if it rains?

If it’s light rain, the tour will go ahead, and we will provide you with rain jackets.
If it’s heavy rain, we will reconsider the tour and do it in a minivan (and refund you the price’s difference). As our minivan are 8 seaters, guests coming from Bordeaux will have the priority for the tour in a minivan. Guests starting from St Emilion will get either the whole refund or get to the minivan if there are enough spots left. According to rain forecasts, we will contact you in advance by email.

I booked the Bordeaux bike tour. What happens if it rains?

If it’s light rain, the tour will go ahead and we will provide you with rain jackets.
If it’s heavy rain, we will cancel the tour and will refund you the whole amount paid (even if you didn’t pay for the insurance cancellation). According to rain forecasts, we will contact you in advance by email.

I only paid the deposit online. How should I pay the balance?

You will have to pay the balance at our office before the tour’s departure by cash or by card (we don’t take American Express). If the departure of your tour is from St Emilion, please note that you will have to pay the balance in cash.

How can I reach Rustic Vines Tours?

You can contact us at rusticvinesbx@gmail.com or call us at +33 9 86 41 88 83 or +33 6 89 12 13 35.

What is the cancellation policy?

If you notify us of the cancellation 7 or more days before the scheduled departure time, you will receive a full refund. Less than 7 days before the tour will result in zero refund. For further safety, you can take insurance when booking for €4 per person where we will provide a full refund for cancellations up until the time of your departure should you notify us. Failure to notify us by email or phone will result in zero refund.

I cannot book on your website. How can I book in another way?

You can email us your request at rusticvinesbx@gmail.com or call us at +33 9 86 41 88 83 from 9am to 5pm.

Can my child participate to the tour?

We only accept children older than 10 years old. Child price is for children from 10 to 17 years old. Please contact us if you’d like to come with your child on the Bordeaux bike tour and the ebike tour.

Where can I park my car before departing on the tour?

Be aware, our office is located in a restricted access zone so it is impossible to park in the surrounding streets. The most sure and safest place is underground parking at the following locations: Parking Camille Jullien, Parking Place de le Bourse, Parking Jean Jaures, Parking Tourny. All of these are within a 10 minute walk to our office. If you find street parking check the hourly tarifs and fold your wing mirrors in!

Can I bring my pet on the tour?

Sorry, pets are not welcomed on our tours!

I am travelling alone, can I book?

Yes you can book on any of our tours. If the minimum number of guests (2) is not reached, we will inform you by email atleast 48 hours before departure. We will propose you the best alternative options or fully refund your tour.

19. Should I take insurance?

Our insurance offers you a full refund for your tour up until the departure time of your tour whatever the reason may be (illness, late arrival, train strike). We authorise you to notify us. Should we not receive any notification and you fail to turn up for the tour, we will not proceed with the refund.