Frequently Asked Questions

COVID-19

Following France government's measures, Rustic Vines Tours is closed until further notice.
All our tours until May, 1st are cancelled - if your booking is concerned, you should have received a message from us offering you a Voucher to postpone your reservation (please contact us if you haven't received anything from us).For any tours after May, 1st if you already have a booking and wish to cancel/postpone, please contact us. If you'd like to book a tour, you'll be able to buy a voucher with no time-limitation on each tour's page.We cannot guarantee the period won't be extended, we'll keep you posted constantly. We're doing our best to keep you satisfied and working hard to help Rustic Vines Tours to survive.For more info, we'll reply all your questions at contact@rusticvinestours.com

Stay safe and see you soon !

Departure Location

All our tours start from our agency in Bordeaux, located in the heart of the historic town.

English-speaking

Our group tours are only english-speaking. For a French, Spanish or Portuguese speaking tour, contact us for a private tour !

Weather conditions

We have a plan B and even a plan C in case of rains on electric bike tours ! So no worries, we'll take good care of you.

Frequently Asked Questions

DUE TO THE CURRENT PANDEMIC, OUR CURRENT CANCELLATION POLICY SHALL CEASE TO BE VALID.
We’ll issue a Voucher to postpone your tour.
If you have any questions : contact@rusticvinestours.com

DUE TO THE CURRENT PANDEMIC, OUR CURRENT CANCELLATION POLICY SHALL CEASE TO BE VALID.
We’ll issue a Voucher to postpone your tour. Contact us : contact@rusticvinestours.com

For further safety, you can take insurance when booking for €5 per person where we will provide refund under the below conditions. Failure to notify us by email or phone will result in zero refund.

If you cancel more than 7 days out from the tour:

  • 100% refund

If you cancel within 7 days of the scheduled tour:

  • 0% refund if you haven’t purchased the cancellation insurance
  • 50% refund if you purchased the cancellation insurance and notified us less than 24 hours before the departure time
  • 100% refund if you purchased the cancellation insurance and notified us more than 24 hours before the departure time

*updated 06/10/19 – if you bought the cancellation insurance before the update, the previous policy applies.

RUSTIC VINES reserves the right to cancel if the minimum number of guests (2) is not reached.

All our tours start from our agency in Bordeaux: 26 rue de la Devise, 33800 Bordeaux. It is located right in the historic centre. Except for the full and half day electric bike tour, if you choose St Emilion departure, the meeting point is our office in St Emilion: 8 rue André Loiseau, 33330 St Emilion (15 minutes’ walk away from the train station).

After the tour, your guide will drop you off at our agency in Bordeaux centre*, only 2 minutes’ walk from Place de la Bourse. *except if you selected the St Emilion departure, it will end there.

We have half days (around 4 to 5 hours) and full days (6 to 8 hours approximately). 

All our group tours are for 8 persons maximum. For a bigger group, please contact us via the private tour enquiry form. 

We only have adults electric bikes. The minimum height required is 155 cm (or 5.0853 feet).

Our group tours require a minimum of 2 seats booked to start. If the minimum number is not reached, we’ll contact you further in advance and suggest you the best alternative. If the alternative options don’t work for you, we’ll fully refund you.

All our group tours are exclusively English-speaking. Our private tours can be French, Spanish, Portuguese on demand.

You can expect 2 to 3 tastings at each Château plus the tastings at the wine merchant if included in your group tour. On a Half Day that’s about 5 wine tastings and 9 on a Full Day.

Yes, you’ll have the possibility to buy and ship wine at the Châteaux and also at the wine merchant.

You’ll get lunch on all our full day group tours and on the Morning Half Day Ebike. On the Taste of Bordeaux you’ll get food (= dinner) at each stops. You’ll also get a water container on each tour. 

We have a multitude of great partners so it varies from a day to another, they are usually confirmed one week in advance at latest. We combine contrasted wineries so you can get the best experience. If you’re curious and would like to know by advance the name, send us an email at contact@rusticvinestours.com

Sure BUT only if you’re looking at booking a private tour. If you’d like to book a group tour, we are sorry but you cannot choose the Châteaux you’d like to see !

We only accept children older than 10 years old. Child price is for children from 10 to 17 years old. For the electric bike tour, the minimum height is 150cm (4.921 ft). For any special case, please contact us before booking.

Sorry, our friends animals are not welcomed on our tours !

Be aware, our Bordeaux office is located in a restricted access zone so it is very difficult (and expensive!) to park in the surrounding streets. The most sure and safest places are underground parkings at the following locations: Parking Camille Julian, Parking Place de la Bourse, Parking Jean Jaures, Parking Tourny. All of these are within a 10 minutes walk to our office. If you find street parking check the hourly prices and fold your wing mirrors in ! For Saint-Emilion office, there is a car park at Place Bouqueyre (but you have to pay) or you can park along the road coming from the train station as it’s free.

Yes you can book on any of our tours. But please note that if the minimum number of guests (2) is not reached, we will inform you by email at least 48 hours before departure. We will propose you the best alternative options or fully refund your tour.

We have a plan B and even a plan C ! If it’s low rain, we have rain jackets for you and the tour will go ahead. If it’s heavy rain and too dangerous, we might reconsider the tour and do it in a minivan (and refund you the price’s difference). We usually play it by ear and your guide takes the decision. According to rain forecasts, we will contact you in advance by email if we decide to reschedule it.

Our team will be happy to help you ! You can email us your request at contact@rusticvinestours.com or call us at +33 9 86 41 88 83 from 9am to 5pm. If you’re in Bordeaux you can also visit us at our office in the historic center (26 rue de la Devise).

DUE TO THE CURRENT PANDEMIC, OUR CURRENT CANCELLATION POLICY SHALL CEASE TO BE VALID.
We’ll issue a Voucher to postpone your tour.
If you have any questions : contact@rusticvinestours.com

Cancellation Policy

For further safety, you can take insurance when booking for €5 per person where we will provide refund under the below conditions. Failure to notify us by email or phone will result in zero refund.If you cancel more than 7 days out from the tour: 100% refundIf you cancel within 7 days of the scheduled tour: 0% refund if you haven't purchased the cancellation insurance. 50% refund if you purchased the cancellation insurance and notified us less than 24 hours before the departure time. 100% refund if you purchased the cancellation insurance and notified us more than 24 hours before the departure time.RUSTIC VINES reserves the right to cancel if the minimum number of guests (2) is not reached.*updated 06/10/19 - if you bought the cancellation insurance before the update, the previous policy applies.