Frequently Asked Questions

Departure location

All our tours (except the half day E-bike tour) start from our agency in Bordeaux, located in the heart of the historic town.

English-speaking

Our group tours are only english-speaking. For a French, Spanish or Portuguese speaking tour, contact us for a private tour !

Weather conditions

We have a plan B and even a plan C in case of rains on electric bike tours ! So no worries, we'll take good care of you.

Frequently Asked Questions

We only have adults electric bikes. The minimum height required is 150 cm (or 4.921 feet).

For further safety, you can take insurance when booking for €5 per person where we will provide refund under the below conditions. Failure to notify us by email or phone will result in zero refund.

If you cancel more than 7 days out from the tour:

  • 100% refund

If you cancel within 7 days of the scheduled tour:

  • 0% refund if you haven’t purchased the cancellation insurance
  • 50% refund if you purchased the cancellation insurance and notified us less than 24 hours before the departure time
  • 100% refund if you purchased the cancellation insurance and notified us more than 24 hours before the departure time

*updated 06/10/19 – if you bought the cancellation insurance before the update, the previous policy applies.

RUSTIC VINES reserves the right to cancel if the minimum number of guests (2) is not reached.

All our tours start from our agency in Bordeaux: 26 rue de la Devise, 33800 Bordeaux. It is located right in the historic centre. Except for the full day electric bike tour, if you choose St Emilion departure AND for the half day ebike tour, the meeting point is our office in St Emilion: 8 rue André Loiseau, 33330 St Emilion (15 minutes’ walk away from the train station).

After the tour, your guide will drop you off at our agency in Bordeaux centre*, only 2 minutes’ walk from Place de la Bourse. *except on the Half Day Ebike Tour and Full Day Ebike (if St Emilion departure).

Our tours last from 4 to 7.5 hours approximately. 

All our group tours are for 8 persons maximum. For a bigger group, please contact us via the private tour enquiry form. 

All our group tours are exclusively English-speaking. Our private tours can be French, Spanish, Portuguese on demand.

You can expect 2 to 3 tastings at each Château plus the tastings at the wine merchant if included in your group tour.

Yes, you’ll have the possibility to buy and ship wine at the Châteaux and also at the wine merchant.

You’ll get lunch on all our group tours except for the half day afternoon ebike tour where you’ll get a snack. On the Taste of Bordeaux you’ll get food at each stops. You’ll also get a water container on each tour. 

We have a plan B and even a plan C ! If it’s low rain, we have rain jackets for you, the tour will go ahead. If it’s heavy rain and too dangerous, we might reconsider the tour and do it in a minivan (and refund you the price’s difference). According to rain forecasts, we will contact you in advance by email if we decide to reschedule it.

You can email us your request at contact@rusticvinestours.com or call us at +33 9 86 41 88 83 from 9am to 5pm. If you’re in Bordeaux you can also visit us at our office in the historic center (26 rue de la Devise).

We only accept children older than 10 years old. Child price is for children from 10 to 17 years old. For the electric bike tour, the minimum height is 150cm (4.921 ft).

Be aware, our Bordeaux office is located in a restricted access zone so it is very difficult (and expensive!) to park in the surrounding streets. The most sure and safest places are underground parkings at the following locations: Parking Camille Julian, Parking Place de la Bourse, Parking Jean Jaures, Parking Tourny. All of these are within a 10 minute walk to our office. If you find street parking check the hourly prices and fold your wing mirrors in ! For Saint-Emilion office, there is a car park at Place Bouqueyre (but you have to pay) or you can park along the road coming from the train station as it’s free.

Yes you can book on any of our tours. If the minimum number of guests (2) is not reached, we will inform you by email at least 48 hours before departure. We will propose you the best alternative options or fully refund your tour.

Sorry, pets are not welcomed on our tours !

Our group tours require a minimum of 2 seats booked to start. If the minimum number is not reached, we’ll contact you further in advance and suggest you the best alternative. If the alternative options don’t work for you, we’ll fully refund you.

Cancellation Policy

If you notify us of the cancellation 7 or more days before the scheduled departure time, you will receive a full refund. Less than 7 days before the tour will result in zero refund. For further safety, you can take insurance when booking for €4 per person where we will provide a full refund for cancellations up until the time of your departure should you notify us. Failure to notify us by email or phone will result in zero refund.